This content was auto-generated from Fusion SMB documentation and is pending SME review. Please verify accuracy before using in partner-facing contexts.
Support Training Track
Audience
This track is designed for partner support engineers responsible for triaging, diagnosing, and resolving issues reported by customers running Tuxera Fusion SMB. It covers the tools, processes, and knowledge needed to provide effective first- and second-level support.
Learning Objectives
After completing this track, you will be able to:
- Diagnose common issues systematically — follow a structured troubleshooting methodology using logs, server statistics, and CLI diagnostic tools.
- Collect and interpret logs — configure logging destinations and levels, gather audit trails, and read log output to identify root causes.
- Use Fusion SMB CLI tools — run
tsmb-status,tsmb-cfg,tsmb-server, and other utilities to inspect server state, active sessions, and configuration. - Handle known issues — recognize documented problems (e.g., Windows 11 signing performance, trusted domain authentication) and apply known solutions.
- Escalate effectively — use the Tuxera Support Portal to submit well-structured cases with the right priority, logs, and configuration data.
- Manage release lifecycles — understand version numbering, the n-2 support policy, and when to recommend upgrades.
Prerequisites
- Linux system administration fundamentals (systemd, file systems, networking)
- Basic understanding of SMB/CIFS protocol and Windows networking
- Familiarity with Active Directory concepts (domains, trusts, authentication)
- Access to a Fusion SMB test environment for hands-on exercises
- A Tuxera Support Portal account (or access to request one)
Track Contents
| # | Page | Description |
|---|---|---|
| 1 | Troubleshooting Guide | Systematic approach to diagnosing Fusion SMB issues |
| 2 | Common Issues | Known problems with documented solutions |
| 3 | Escalation Process | How to use the Tuxera Support Portal and manage cases |
| 4 | Log Collection & Analysis | Configuring logs, audit trails, and reading log output |
| 5 | Release Management | Version lifecycle, support policy, and upgrade guidance |
| 6 | CLI Tools Reference | Diagnostic commands and support-focused workflows |
How to Use This Track
Start with the Troubleshooting Guide for the overall diagnostic methodology, then explore Common Issues for quick wins. Use Log Collection and CLI Tools as hands-on reference material during actual support cases. The Escalation Process page prepares you for cases that require Tuxera Engineering involvement.
For deeper technical architecture context, see the Pre-Sales Training Track. For product positioning context when communicating with customers, see the Sales Training Track.